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What payment methods are accepted?
When will I receive my products?
You can download your product instantly after purchase. There will be a button to download your products as well as an email confirmation to download your products also.
I have not received an email after purchasing
If you have not received your download email then please check your SPAM & JUNK folders. Sometimes emails can be sent to these inboxes.
If you still have not received an email then please contact us using the contact form below and we will sort this issue for you.
My downloads have exceeded the limit
If when downloading your products you receive a message saying that your download has exceeded or expired please contact us.
Please state your order number and email address used for the order and we will resolve the issue for you ASAP.
How Do I install my rack?
Please watch this video showing you how to install and save the rack - HOW TO INSTALL RACK
*** PLEASE READ CAREFULLY ***
If your rack wont load or you are being shown an error message, then please make sure that you are using a compatible version of Ableton Live for that specific rack.
All racks will show the minimum requirements needed for each individual rack at the bottom of each product page.
This will included the Edition (Intro, Standard, Suite) and the exact version it was created in.
▶ Any racks made in an earlier version of Live can be opened in later versions, but you can not open later versions of racks in earlier versions of Ableton.
MY RACK WONT LOAD OR OPEN!
*** PLEASE READ CAREFULLY ***
If your rack wont load or you are being shown an error message, then please make sure that you are using a compatible version of Ableton Live for that specific rack.
ℹ️ All racks will show the minimum requirements needed for each individual rack at the bottom of each product page.
This will included the Edition (Intro, Standard, Suite) and the exact version it was created in.
⚠️ Any racks made in an earlier version of Live can be opened in later versions, but you can not open later versions of racks in earlier versions of Ableton.
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👎 Example 1 - If you are using a "Suite Rack" in Standard it may not open.
👎 Example 2 - If you are using a Suite rack created in version 11.1.6 but your version of Ableton suite is 11.0.1 then it WILL NOT open.
👍 Example 3 - If you are using a Suite rack created in version 11.1.6 but your version of Ableton suite is 11.2 then it WILL open due to it being a later version.
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If after checking all of the above you are still having issues, then please contact us using the contact page.
Does this rack work in Logic Pro, Cubase, FL Studio, Studio one or any other DAW?
No. These racks only work in Ableton Live.